About Azalea Hospice · Tyler, Texas
Built here, for here.
Azalea Hospice was founded in East Texas, by people accountable in East Texas, for the families who have always known where to turn. We did not arrive with a corporate template. We were built here.
01 —Our Beginning
We did not start Azalea because we saw a market. We started it because we believe this work is a calling — and East Texas deserves people who feel called, not contracted, to be here. That is a different kind of accountability. The kind that does not clock out.
The hospice industry is full of agencies that are well-funded, well-branded, and impossible to tell apart. They promise presence and leave a voicemail. They send a portal when you needed a person. We were built by people who had seen that up close — who had sat in those rooms, on the hard side of that standard — and decided to do it differently.
Our founding premise was plain: one standard, applied to every patient, regardless of insurance status, diagnosis, or neighborhood. The standard we would want for our own mother. Not a floor. A covenant. We are Texas-licensed and Medicare-certified. Our staff worship in the churches our patients attend. When you call us at 2 a.m., you reach someone who knows your county — and sometimes your family — by name.
02 —What We Hold
Three commitments. One standard.
Pillar 01
Standard
“One standard. No exception.”
We do not run a VIP track. We have one track — clinically, relationally, in the middle of the night — and it is the same for every patient regardless of insurance status or who is watching. Not a policy. A covenant.
Every patient receives the same visit frequency, the same on-call access, and the same medical director involvement — from the first day through the last.
Pillar 02
Discretion
“Does not pursue recognition. Receives it.”
We have sat in these rooms ourselves. We know what it costs to grieve in front of strangers. We do not explain our value. We allow the families we serve to bear witness to it — and carry the testimony forward.
We do not display ratings, stars, or testimonials. Our reputation is carried by the families we have served, not by our marketing.
Pillar 03
Rootedness
“East Texas raised. East Texas accountable.”
We were raised here. We worship here. We are buried here. Our accountability is not to a regional compliance office — it is to the people in these communities, these churches, these homes.
Our nurses are hired from the communities they serve. Our Medical Director practices in East Texas. Decisions are made here, not in a regional office.
04 —Service Area
Eight counties. Every corner of East Texas.
Our nurses live in the communities they serve. When a family in Rusk County calls at midnight, the nurse who responds knows that county by name, and often by road. We do not staff remotely. We do not subcontract. We do not redirect.
- Smith County
- Wood County
- Van Zandt County
- Henderson County
- Anderson County
- Cherokee County
- Rusk County
- Gregg County
05 —Licensing & Compliance
Medicare-certified. Texas-licensed.
Azalea Hospice and Palliative Care operates under Texas HCSSA License No. 020708 and is certified under the Medicare Conditions of Participation, 42 CFR Part 418. Our National Provider Identifier (NPI) is 1700460789. We are subject to annual state inspection and CMS oversight, and we welcome that accountability.
Our clinical practices are governed by the Interdisciplinary Group model required by Medicare, and our Medical Director participates in all clinical decision-making. We do not delegate oversight to administrative staff.
Accreditations & certifications
Medicare-Certified
CMS Provider · NPI #1700460789
Texas-Licensed
DSHS HCSSA #020708
CHAP Accredited
Independent accreditation
We are here. The line is answered.
A question about hospice is always worth a call — before a decision needs to be made, not after.