Legal
Privacy Policy
Effective June 2026
This Privacy Policy explains how Hickory Hospice LLC d/b/a Azalea Hospice and Palliative Care (“Azalea Hospice,” “we,” “us,” or “our”) collects, uses, and protects information you provide through our website at azaleahospice.com. By using this site or contacting us, you agree to the practices described here.
1. Information we collect
We collect information you choose to give us, including:
- Contact information — your name, phone number, email address, and any message you submit through our contact form, hospice quiz, or newsletter signup.
- Quiz responses — answers you provide in our hospice eligibility quiz.
- Website usage — standard analytics such as pages viewed, referring source, and general device/browser information, collected through cookies and similar technologies.
2. How we use your information
We use the information you provide to:
- Respond to your inquiries and questions about hospice and palliative care.
- Schedule and coordinate an in-home nurse visit or consultation.
- Coordinate care and follow up with you and your family.
- Send the resources or newsletter you requested.
- Operate, maintain, and improve our website.
3. SMS / text messaging
If you provide your mobile number and opt in, we may send you text (SMS) messages related to your inquiry, scheduling a visit, and care coordination. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of further messages, or reply HELP for help. See our SMS Terms & Conditions for details.
We do not sell, rent, or share your mobile phone number or your SMS/text-messaging consent with any third parties or affiliates for their marketing or promotional purposes. No mobile information obtained as part of the SMS consent process will be shared with third parties for marketing. Phone numbers collected for text messaging are used only by Azalea Hospice to communicate with you as described above.
4. How we share information
We do not sell your personal information. We may share information only with trusted service providers who help us operate our website and communications (for example, our messaging, email, and analytics vendors), and only to the extent needed to provide those services under appropriate confidentiality obligations. We may also disclose information if required by law or to protect the safety of an individual.
5. Protected health information (HIPAA)
Azalea Hospice is a healthcare provider. Any protected health information (PHI) created or received in the course of providing care is governed by the federal Health Insurance Portability and Accountability Act (HIPAA) and our separate Notice of Privacy Practices, which you will receive when you begin care. This website Privacy Policy applies to information collected through this website and does not replace our Notice of Privacy Practices. Please do not include sensitive medical details in website forms or text messages.
6. Cookies & analytics
We use cookies and similar technologies to understand how visitors use our site and to improve it. You can control cookies through your browser settings. We may use analytics and advertising services (such as Google Analytics, Google Ads, and Meta) that set their own cookies; you can opt out of interest-based advertising through those providers’ settings.
7. Your choices
- Reply STOP to opt out of text messages at any time.
- Use the unsubscribe link in any email to stop receiving our newsletter.
- Contact us to request access to, correction of, or deletion of the information you’ve provided.
8. Data security
We use reasonable administrative, technical, and physical safeguards to protect the information you provide. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
9. Children's privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new effective date.
11. Contact us
If you have questions about this Privacy Policy or your information, contact us:
Azalea Hospice and Palliative Care
8746 Wurzbach Road, Suite 201E, San Antonio, Texas 78240
Phone: (903) 470-1994
Email: care@azaleahospice.com